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We've gone for the last time

We have been continuing to try the Dining Room, now called the Dark Horse Dining Room, previously the Franklin Pierce Dining Room, since the building was renovated several years ago. I went on Saturday night with my husband for dinner about 7:45. There was only 1 waitstaff person in the whole dining room and the night auditor, Glen, was trying to help her. I would give him credit, but not the waitress. We waited about 15 minutes before she even came to the table to ask for our wine order. The salads were delivered another 15 minutes later, no soup, as ordered, no rolls or bread. The entrees were very good, a real improvement in quality over the last visit. We did not order desserts. Total visit was almost 2 hrs for our meal. 9-20-05 I went to lunch with 3 other companions. Reservations were made & the table was ready. There was no one in the dining room when we arrived, and thereafter about 3 other parties came in during the lunch hr. Several items on the menu were not available. One grilled sandwich was completed black & burned-reordered. Another sandwich did not come on the foccacia nor incl the borsoin cheese,as described-no excuse given. The desserts were served on the cardboard on which the were rec'd from the bakery. Time for lunch: 1 hr 35 minutes