Disgusted with the Bordeaux House
We had reservations at the Bordeaux House and arrived at 3:45. After they took our money, we were informed that our rooom was not ready. After we wasted an hour in town, we returned, shocked to see workers carring a toilet up to our room, the carpet was tossed out the door and the bed laid on the sidewalk. When we inquired again about our room, we were told it was almost ready. So we went to dinner, returning at 7:30 to find out that the room was still not ready.
Instead of being honest that the room was unavailable or helpful to find another place to stay, the staff continued to lie (after taking our money) and were completely unresponsive or accountable for their actions. There only effort, after lieing about the status of the room for 4 hours was to offer our money back, leaving us without a room in Napa Valley on a holiday weekend. Don't stay here, unless you love to be mistreated and abused. Its not that nice anyway, certainly not worth $150 plus a night.
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