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Bad Start, excellent finish!

I booked into the Edsa ShangiLa on one of their specials, unlimited laundry, free internet access and above all limo from and to the airport. Value rate (I believe). I arrived at the airport, and no car. Not amused. Rang the hotel and asked for a car. Made it clear I was at the domestic airport. 20 minutes later no car. Everyone else has gone and we are the only people left at the airport. Did my best British complaint, this involved much sarcasm, irony and above all more sarcasm and irony and a bit of a raised voice. They are used to Americans who dont understand irony so this probably lost on them, Told them I expected the manager to meet me in reception and explain himself to me! (Tried the same with the Holiday Inn once and they just ignored me). Limo arrived some 40 minutes late. Arrived at the hotel and was met by the chief concierge, front desk manager and the assistant hotel manager amongst others. No need to check in here we will ll do it in your upgraded room (double upgrade to be precise), Genuinely they were great about it. The hotel was great, the service was great, the place is clean and professionally maintained. The restaurants are OK, and breakfast buffet is about as good as you can get. The swimming pool is good and no complaints about all my visitors using the facilities. Its about as central as you could want (given where I wanted to be) and I could have no complaints whatsoever. I shall stay again. I only hope they forget to pick me up so I can get another double upgrade!