Extremely disappointed / unsatisfied
My wife and I recently stayed at Hotel ZaZa on a Saturday night for a wedding. First of all there were several people yelling in the hall way during the wedding ceremony and the staff did nothing about it. well when we were taken to our room we smelled cigarette smoke and as we got closer to the room come to find out it was the next room to us their were several guys smoking on a NON SMOKING hotel.Hotel Zaza had an unresponsive staff. We made one simple request for them to look into the loud people and smokers next door and it was not fulfilled they came by and did nothing and then they left laughing . We called repeatedly and no one responded to the slaming of the door, yelling and running down the hallway at 2:30 am.For the price we paid, I expected much more than what we received. The hotel is Best for late night party people only. Walls were paper thin. The spa was small, loud and irritating. The fees charged were not correct and management said they would fix the problem. The charges have not been resolved. The noise level is extreme. You will not sleep at this hotel. recently the hotel manager was very unhelpful as were the people in accounting. I had double charges on my card!
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