Great stay/ bad after experience.
I girlfriend and I stayed at La Luna recently, and thought the hotel was great, the servicer wasn't. Be careful if you stay here, because they will charge 150 for smoking in the room even if you don't smoke in the room. After i got home form my stay, I noticed that the charge for the hotelwas 150 more than it should be. I called the hotel, spoke with the manager, who informed me we had been chaged for smoke damage to our room. When I tried to explain to her that I don't smoke, and that there was an ashtrayu right outside my room, that i smelled during my entire stay. She got very rude with me and told me that they would not reverse the charge and that just the way it is. I then lest a message with the C.E.O. of C-two hotels. He called me back promptly, and told me he would get to the bottom of this. He called me back two days later, and informed me there is nothing he could do about the charge, his cleaners has signed an affiidavit stating the room smelled smoke and that I should look for other accomidations the next time I stay in San Francisco. The hotel is great, just make sure your room is far away form the ashtray outside, otherwise you might get charged.
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