Never going back
We stayed at the Holiday Inn, Fargo ND at the beginning of May. We have friends with children in the area and this was our second stay. We have also stayed many times in other Holiday Inns in Bozeman, MT and Moses lake, WA. We paid extra for a poolside room so that we could be close to the pool and hot tub. After an hour in the pool, we had to exit due to another guest having an "accident" in the pool. Totally understandable, but ruined it for the kids. We were hopeful that we would have a nice soak in the hot tub the next morning before leaving. Everywhere in the hotel it is posted that the hot tub is open at 7am. We called at 6:15am to confirm this and were told by the front desk that the hot tub would be available. We went down to the hot tub at 7am and it was closed due to cleaning, but would be open at 9am. We had to leave and weren't able to enjoy that either. Why isn't this cleaned during the evening when the pool/hot tub area is closed. We drove 300 plus miles to stay here for nothing. We were told that the extra money we paid for the poolside would be credited but so far this hasn't been done. We were told we could order pizza for the kids at the pool area. The staff told us (rudely) they were too busy to order us a pizza because of the number of birthday parties. When I contacted the hotel through email, I was informed that I would get a response in a week. This was almost a month ago and I haven't heard a thing from them. I am not going to stay at your hotel again, and have told this to friends who will not be staying with you either.
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