BAIT & SWITCH - DON'T EVEN CONSIDER
Had driven all day and wanted to stay close to the bay and shopping area. From outside it looked maintained and quaint. I booked the room and thought it was odd she was writing down all my information from my driver's license. We had stayed at several other chains and never had that experience. We entered the room and it was like walking back into the 70's. It was clean but very outdated. We decided to turn on the TV while unloading. I was old and couldn't get the remote to work. That was our first indication. We then looked around and found the small refrigerator was at least 30 years old and we no air conditioner. The bathroom ceiling was cracked and patched but left unpainted. The water was yellow and smelled. We opened the window but our neighbor was a smoker and it kept drifting into our room. The bathroom window opened up to a garbage dumpster! We hadn't even unpacked and loaded our stuff back in the car. When I went to the office, and told her the room was unacceptable, she said it was non-refundable. I stated there was no way this was a $100 night room and should be around $45-$50 at the most. We drove down the road to San Luis Obispo and stayed at a Best Western which was well worth the $100. Looks nice on the outside but would never recommend. Have never disputed a hotel bill before but will definitely dispute this one.
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