Needs a lot of TLC
We stayed here for 4 nights during Festival International and encountered numerous problems. The staff was usually helpful, but this hotel really needs a lot of maintenance. The alternate outside entrance doors have the electronic locks disabled because they are broken, so there is no security in the hotel. Anyone off the street can walk right in and down any of the many halls. It rained hard one day and our carpet got wet. We changed rooms 3 times and still never got the non-smoking king room we requested more than a month before when we made the reservation. And, the pool was out of service. I will not go back here unless this hotel undergoes a complete renovation.
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