Avoid this place!
The world is full of tales about rude desk clerks, filthy rooms, misleading advertising and broken promises in the travel industry. We hear a great deal about people’s experiences with airlines in terms of cancelled flights, ungodly delays, lost or destroyed luggage and diverted flights. But trouble exists in other areas of the travel industry as well. Recently my family and I had a terrible experience with the Cannery Row Inn in Monterey, California.
My daughter is a cancer patient. She had never been to Monterey and my wife and I thought it would be great to take her there for the weekend so we could visit the famous Monterey Bay Aquarium, Cannery Row and the beautiful 17-mile drive in nearby Carmel. We found a hotel on the internet which looked like a classy place and situated right on Cannery Row. The website was well done and the hotel looked like it warranted the rather pricy charge. Unfortunately the day before our scheduled hotel stay my daughter had a medical emergency and was admitted to the hospital. She is still there as I write this. I called the hotel and told them that I needed to cancel the stay due to my daughter’s hospitalization. I was told that I would not receive any refund and it didn’t matter what the reason was. I suppose I shouldn’t be surprised since the travel industry is in a slump but let me tell you my family would have much preferred to be visiting Cannery row than dealing with emergency medical care.
I would expect to have some penalty applied—even one nights lodging. But I travel a great deal and stay in all sorts of hotels and this is the first time I have been treated in this way. Obviously any rebooking is out of the question as I would never stay at the Cannery Row Inn, especially after reading other reviews from previous “guests” who reported that it was an old and dirty hotel rating no more than 2 stars and staffed with rude clerks. Hotels and other retail establishments must understand that they will fail unless they show some flexibility, understanding and even a little compassion. Most people work hard for their money and there are a number of hotels, stores and airlines that are vying for the same dollar. Perhaps a little friendliness and flexibility would ensure a continued existence in these trying times.
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