The front desk was uniformed about a major telvised event 2 blocks from them. Expess service was made less express by non exprss guest being in the special line for express guest and the front desk person answering the phones (no one else did but her). Part of express is asking for internet available room, no cables were in the room and at 5:30 AM I was told I would have to come down to the front desk to get them. I had to call three times to get a bell hop. Because the room was comfortable and the hotel very nice and all went well with Banquets I gave it an average. Poor service, nice rooms.
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