We can't go back - they canceled our reservation
We have stayed at the Rochester Resort for the past 12 years during Ironman Canada week. Great location. Only a half mile from the start/finish line.
This year we had some valid concerns about attitude, cleanliness & service. We voiced our concerns to the Penticton Chamber of Commerce & Visitors center & they provided a complaint form. The completed form was shared with the Hotel Mgt to open a dialog.
The hotel left us a phone message stating that they were sorry we felt the way we did as stated in the complaint form and they would be happy to confirm our reservation for next year. We responded with an email to please confirm & discuss the issues. Several days later we received a letter stating that they had cancelled our reservations for next year as they felt due to our complaints we would be happier at another hotel.
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