Not up to star rating
Upon check in they figured out they were not able to accomodate us in one room although our internet reservation put us all in one room so they gave us an extra room. I only found out that they wanted to charge us for that extra room on check out. I told them no I wasn't paying for the extra room. After arguing for an hour they finally admitted they made a mistake, and now wanted to negotiate for the room! I told them I wasn't out on the street and they had sealed their fate by admitting the mistake. Now they wanted my credit card (which they hadn't asked for on check-in) and I again refused. Hmmm, Prepaid reservation with Yahoo already paid for. At one point I threw $ for dinner and walked out only to find out they had called security. Manager said he has my credit card number which he did on the reservation and could charge me whatever he wanted. I said go ahead and I will fight it with card company. Thank goodness I was in my own car and wasn't making a bus wait for me but we were still delayed over an hour which didn't make for happy kids. The 1 hour complimentary massage was also difficult to arrange.
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