Review title
WILL NEVER STAY HERE AGAIN
Review excerpt
Sad Fact, we did enjoy our time here, until we got home, and discovered that the clerk did not follow our instructions on the card to use for payment, I used my # to hold the room, while we were in transit, upon arrival my girlfriend gave them her visa and changed the name on the reservation to hers, they imprinted her card, never saw mine or imprinted it, my card goes to my checking, we had booked two rooms for 2 nights, the day after we got home I was checking my account on line and to my shock, they did not do as instructed and charged the rooms to my card, which caused a mess, to the tune of 8 NSF fees @ 33.00 each, I called several times and got the run around for 2 days, finally had to call the corp. office to lodge a complaint, they gave me the mgr’s phone # so I called him, long story shot he did credit my account on room charges and switched to where they were told to do on arrival, but he refuses to reimburse me on the NSF fee’s there mistake caused, in addition to the complaint at corp. office we have also opened a complaint with the BBB and the West Va, Atty General Office. According to his staff this mgr runs his business like this all the time and never calls back anyone who has a complaint.. WE WILL NEVER STAY THERE AGAIN…