We'll never go back!
The employees and General Manager are very rude and unprofessional. We had a horrible experience at the Desoto! My husband and I have stayed at the Desoto many times. This last time we had a horrible experience. We checked in on Friday evening and everything was going pretty well. Saturday we noticed they were going to have a wedding. The Desoto doesn't have any large banquet rooms for weddings. The wedding reception was in the atrium. The noise was so loud we couldn't stay in our room. The room literally vibrated. We told the receptionist that if we were told there were going to have a wedding we would of checked out earlier in the day. She was very rude. She pointed to some small signs and said they're all over the hotel. Can't we read? Well finally the wedding ended at 11 p.m. We finally went to sleep. At 2 a.m. the people above our room started making so much noise. They were obvious still drunk from the wedding reception. We called the desk over and over and no one answered. My husband got dress and went downstairs. There wasn't anyone at the desk. There was an older man in the back on the computer. We've called the general manager a number of times and she won't return any calls. The employees and general manager are very unprofessional and rude. We would never stay at the DeSoto again.
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