I spent 300+$$$ for an exceptional room for my Son and my daughter in law, on their wedding night at this hotel. Two days before their arrival from Atlanta I confirmed their room and notified the hotel of their late arrival. I was assured everything was guaranteed to be perfect. In a manner never expected from a Grand Hyatt, my son arrived to be told their was no room for them at the inn!!! This expensive room had been paid for 2 month's prior and as I mentioned guaranteed to be ready just 2 days prior to their arrival. This sort of treatment should never have happened on their wedding day, and is now a memory they will have forever. Oh, by the way, the manager on duty that night 3/24/07 said she was sorry and they would transfer them to another hotel.....great, huh. Shabby treatment and totally unexpected from the likes of Grand Hyatt.
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