Nice Hotel, could use some management help.
The property is itself beautiful. Most of the staff are quite friendly. The management of the property, however, could use some training. First, we were not alerted to on-going construction when we reserved (we chose the Serena after another hotel was forthcoming about construction).
Next, we wanted to extend for a night only to be forced to checkout and store our bags. Later the same day, we re-checked in and were placed in exactly the same room!
Checkout took far longer than it needed to.
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