Be careful with the Spa!
Though I wasn't a guest at the hotel itself, I've been to the Spa several times now for my weekend trips to Tallinn. My first experience was so good I decided to become a repeat customer, but my last experience pretty much ruined my impression of the place.
I made an appointment over the phone with a specific masseuse. I showed up at my appointment, told the receptionist who I had an appointment with, and was told to go with someone who looked different than I remembered. I asked the receptionist if my masseuse (and I mentioned her name) had changed her appearance, and she just smiled. It didn't take me long to figure out I had someone else. Annoyed, I mentioned it to her after coming out of the massage room (and interrupting all the girls crowded around a computer, looking at some pictures of a fashion model), and she ignored me, and just asked "How do you want to pay?"
I spoke to the front desk manager, and she mentioned that maybe it was a language problem. I don't buy this at all, since "I have an appointment with XXXX" is about as basic as English gets, and the look on this girl's face when I confronted her showed she definitely understood what I was saying (she totally avoided eye contact with me). I left my number with the manager, and never heard back.
The lesson? Be careful at this Spa. Some of the staff is excellent, and some just doesn't care. You're just another tourist to some of them, and will be leaving soon, so why bother listening to you?
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.