worse hotel stay ever
I'd have to disagree with the previous review who says that all the negative reviews about this hotel must be from the Hilton employees. I'm just a 25 year old college girl that was looking for a decent place to stay that was close to the San Gabriel shopping center. I can't afford the Hilton since it was $200 a night so we went online and found the Lincoln Plaza Hotel instead. I paid a little over $100 for my room but that's because I booked a little late. But anyways this is my story:
My boyfriend and I checked in and left to eat without seeing the room first. 4 hours later we came back and the first thing we noticed was how old, dirty, and foul smelling the room was. There were flies in the room. (I am not kidding you) What made it worse was that our room was on the 7th floor, but we could still hear the late night bar/karaoke below us. The room looks more like a motel than a hotel. I've stayed at a Days Inn that was cleaner than this.
So we went to the front desk and spoke with the desk clerk to ask for a refund, because at this point we expected the room to be at least decent for the price we paid. She sends another worker to check our room, which we had not even used yet, he came back and said it was okay in chinese and she replied with what do you mean okay?! (I guess she had assumed that we couldn't understand her) So then she tells us that she can't give us a refund because we had "touched" the room, even though we just clearly heard her coworker told her that the room was fine.
So we asked for a room change and she offered us a room that was even dirtier and worse than the one before. At this point my boyfriend was really angry and we went back down to ask to check out and if we could at least pro-rate the room if she wasn't going to give us a decent room or a full refund. She kept arguing that the hotel policy won't allow her to ANYTHING and when we asked to see the policy she wouldn't give it to us. Then she told us that we had to wait till the next morning when the manager comes back.
To summarize - don't waste your money renting here. You're pretty much paying hotel prices for even less than motel quality. But in their defense, they do have internet...
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.