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Review title
Will not go back
Review excerpt
The cabin we stayed in had no heating, and in the evenings it was freezing cold. During the day we went out on day trips and made sure we left early in the morning, ensuring that the cabin was secure and both the patio door and main door were both locked. We returned (at 7.30 pm) after a full day out and the patio door had been left wide open by the staff who cleaned the room. All our belongings had been in the room with the patio door open all day! It was also freezing cold. I went to the reception to inform the Manager (wife) of the situation and have never been so patronized in my life - poor customer service. My Husband and I are world travelers and have stayed in a full range of different accommodation. I do not recommend staying at the Fort Ross Lodge.
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