Would Never Stay Here Again or Recommend
THE ROOM: Where she we start? First of all, the shower was disgusting, the shower head was completely orange and dingy (yes housekeeping, you need to clean these too), there was black mold growing in the grout, brown stains on the ceiling and a chunk of drop ceiling tile missing only to name a few. The wallpaper was coming off, the doors were so banged up that it looked as though mice had chewed off the corners and edges (though I'm sure there weren't mice there :)), and there were holes in the wall from what looked to be from the removal of previous light fixtures.
THE SERVICE: Housekeeping gave us a bit of attitude as we left the room to go to breakfast. I guess we were inconveniencing them by placing the DO NOT DISTURB sign on the door and not wanting the room cleaned before 10am. On a positive note, the brunch in the hotel restaurant was absolutely delicious, quite the spread, and the service was excellent. Upon checkout, the girl behind the desk completely ignored us, and served the next person to enter through the hotel doors. I thought maybe she didn't realize that we had not been helped, an honest mistake. I soon realized that it was just her discourteous disposition, as she didn't make eye contact with me as she checked us out of the hotel, nor did she bother to ask how are stay was.
After leaving Medicine Hat, we realized that an item had been left behind. We promptly called the hotel and left a description of the lost item. We were told that we would receive a callback. A few days went by with no return call, and so we placed another call to the hotel. Housekeeping placed us on hold for a long period of time, then we were disconnected. The next call to the hotel, the girl answered and took down the description again, and said we would receive a callback. I have not heard back from them, and don't expect to. We were not rude to the staff and did not complain, despite our bad experiences, so being ignored by the hotel after they had our money for the stay was just the icing on the cake for us. I would never stay here again.