My wife and I have stayed here two time in the past year, and each time we go we are more disappointed with the way in which we are treated; I am not sure if that was because we are in our mid twenties. Don't get me wrong, the hotel is beautiful, and is situated in a nice part of San Jose; however they need to work on lots of things. For starters, they treated us as if we should be thanking them for staying there. The people at the reception desk are cold, and flat out rude. Secondly, I would NOT suggest dinning at the restaurant, your money will be better spent elsewhere. Some of the wait staff that we have encountered there were nice, however they are extremely forgetful or non-attentive. I had asked twice of a second beer which never came, and they attempted to charge me for it. When one is spending $100.00 on a meal one expects to get service to match the price of the meal. The restaurant manager is the biggest jerk you will ever meet. He spent more time hob-knobing with other pretentious guests. Our experience last year in 2007 was not as bad, but we wanted to give them the benefit of the doubt that they could get their act together. Needless to say my wife and I will never visit ever this hotel again.
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