DO NOT STAY HERE!!!
Its very uncomfortable. We had the top floor room and there was no ac in the hallways. it was like an oven up there. i told the front desk and they did nothing about it. They said they were unaware of it. Does the roomservice not notice the hot air upstairs?
We stayed for 5 days in that hotel which we shouldnt have. I took the elevator down and after getting out of the elevator I fell due to the wet floor they were mopping. The lady that mopped the floor showed no concern for me falling. All she said was are you ok and walked away. No apologies for me falling.
When the toilet backed up they gave me a dirty plunger. Absolutely unreal. We asked for more towels and they refused to give them to me because they said we can only have enough towels for the size room we had. I had to argue to get more towels. We also asked for no room service so they said to put up the do not disturb sign on the door and they will also tell room service, so we did and the room service came in anyway and dropped the towels by the bathroom.
The hotel has a horrible stench to it. The rooms were dirty to my standards. The water has a foul odor to it. We even got a little blood on a towel and they charged us $7.00 for it. When I called and spoke to teh front desk manager to ask why my card was charged more than the receipt showed she kept putting me on hold and was not very helpful.
The front desk manager acted like once they have our money thats all that matters. She claims she sent out the invoice to us a week ago and we have seen no such invoice as of yet.
To top it off before we stayed there we seen an online ad for their hotel for $19.00 a night and the # on that ad was closed for the holiday weekend and we couldnt book through them. So when I called the hotel to book a room I asked them to honor their online ad and they didnt. I even navigated them to the site to prove that they are advertising that rate through a 3rd party reservation site.
They gave us the room for 29.95 a night since they couldnt get us that $19.00 rate. Overall poor customer service, listening skills, and cleanliness. There are a ton of hotels in the are for $29.95 a night. Choose one.
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