Beautiful Hotel but Service is Horrible
The hotel is beautiful. The beach is awesome. The pool area is awesome. I wish I could say the same about the service! We were there for 5 days. The first 3 days we complained about the door knob coming off on the inside of the room...with no action taken. We were totally mislead about the true cost of the excursions we were booking through the hotel. We were also treated very disrespectfully by the sales person trying to sell us a "vacation package," (ie time share). To top all the ugly service off, the maid threw away my contact lenses and the hotel did not even offer to replace them....Just an ugly service experience.
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