Should've stayed at the Hilton
Normally when I visit VA beach I stay at the Hilton, this time, I stayed here, for money purposes. Upon arrival, no one from valet offered to help us with our luggage. Later that night, we called down to the front desk to ask for 2 rolls of toilet paper to be brought up to our room. No one ever came. The following night, my boyfriend went to go use the toilet. As he leaned back, the entire base broke in half causing water to gush out. When he woke me up, it sounded as though the shower was running but in reality it was the toilet soaking up our entire floor. I jumped up to move everything from getting soaked. He ran down to the front desk to ask for towels. While he was gone, I proceeded to call the front desk to notify them of the issue and they said they would be sending someone up shortly. 5 minutes later, I called down again and they told us no one was "on site" to help us with the issue and that they would be sending up security. When security arrived, they took pictures, made a report, and put towels down. THis was appreciated but no help at all. They offered us another room for the night, but it was 2 AM and we were tired. This afternoon as we arrived home, the hotel sent us an email to inform us that there was damage in the room below us as well as damage to the ceiling. They are going to send us an estimate to pay for the damage... No, I do not plan on paying because this issue was not our fault at all. Imagine if a 300 pound man sat down on the toilet... It was extremely hazardous especially considering my boyfriend is an average sized male. No, I will not be staying here again. Low cost = low service.
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