The best aspect of this hotel is its location. It's a short walk to some fine dining and shopping and a short drive (or cab ride) to everything else. The MRT station is easily accessible as well.
Service was good, which is to be expected from this class of hotel. Common areas were kept clean, e.g., polished floors. clean washrooms, no offensive odors lingering about. Staffing levels were generally adequate even on busy days.
Cosmetically, the hotel is showing its age. Faded carpets, loose wallpaper, stained grout in the bathroom and chips and scratches in the furniture were evident. Fortunately, the beds, sheets and pillows made up for rest of the room's shortcomings.
Overall, under its current condition, the Swissotel seems more like a 3-star hotel with 4-star prices.
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