very good service on night shift
I was impressed with the night crew at the front desk, I think their names were Irwin & Billy, in the middle of the night, my daughter felt ill and these 2 guys were extremely amazing, until now I still think about what if it happenned on day shify. The reason I said this is because, the girl who checked us in on July 22, 2005 seemed nice at first but then when we tried to ask her questions like where the closest store/mall was, she gave us the impression that she did not know the area and had to refer us to the concierge who did not seem friendly to us, he hardly smiles; anyways we figured it out ourselves because it was one of its best features, night shopping and dinning which was 2-3 mins walk from the hotel. We had good memories of London, and would I go back to the same hotel? I think I would if only because some of their employees are really nice, effecient and accomodating, however, next time I think I will talk to the Hotel manager if I encounter the same problems.
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