Started great and ended poorly
We stayed four days at Hotel Hiberia when we arrived in Rome. We had a beautiful room, great view, wonderful service, great breakfast, so on and so on and so on. No complaints at all. We were so happy we decided that rather than stay at an unknown hotel by the airport on our final night in Europe we would book again with Hotel Hiberia in spite of the 50 euro cab ride to the airport. We were promised the same room, which we loved, at the same rate. Hotel Hiberia's promise was not upheld. We were booked in a tiny little room, barely able to move between the desk and the bed with the bathroom down the hall at the same price we had previously paid. When we complained, the surly desk clerk moved us to a "suite"...okay, it was suite size, but was certainly not suite quality. The upholstered furniture was filthy. The throw rugs next to the bed were so filthy we covered them with towels rather than walk on them. The whirlpool bath was not functional and the shower head fell off the bracket and sprayed water all over the bathroom and anyone in the way each time we used it. The surly clerk was the only one we encountered at Hotel Hiberia during our stay than wasn't very pleasant. It was unfortunate this was the guy we got when we most needed some assistance. Wouldn't return based on our final evening, nor would we recommend to anyone else. It seems Hotel Hiberia reserves their best rooms for people staying several nights and does not honor the promises they make to past guests.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.