Response to ruined vacation
My husband and I were also at the resort when this family came in. This resort is very strict with the fire codes, and the smaller units sleep maximum 4. Surfrider Beach Club has always been accommodating, and the management team is wonderful. This family took advantage of the rules, and they were upset when Intervalworld told them they could rent a larger unit, or they could leave immediately. The gentleman decided they would leave, but not immediately. It is unfair to blame the resort for a misunderstanding with Intervalworld. Whenever I do an exchange, I always call the resort directly to check on things. I'm sorry this family did not have a great vacation; however, it has nothing to do with the resort. This is one of the nicest resorts for an exchange on Sanibel Island. We've been going over 20 years.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.