BAD BAD BAD
My short hour at the Santa Anita Inn was one of the worst and most surreal hotel experiences of my life. My husband and I are experienced travelers. We have traveled all over the world and have stayed at hotels that range the whole spectrum in price and quality, so I speak from experience. After a LONG day of traveling to California with our 9 year old son and our 10 month old daughter we just wanted to relax and take a shower. We walked in and looked around and saw the outlets where all cracked and broken (not real safe with a baby crawling around) and had ancient 3 outlet extensions plugs plugged into some. The linens were filthy stained and threadbare, the drapes had year�s worth of dust on them, the fridge was filled with rotten food, and the carpet was dirty and worn. THEN WE WALKED INTO THE BATHROOM!!!!!!!!!!!!!!!! RAW SEWAGE had backed up into the toilet and bathtub and had overflowed onto the floor. When we called the front desk the guy manning it was rude and condescending. He got snotty with me because I didn�t tell the guy who set up the crib that he needed to fix the tub and toilet. He acted like I was completely unreasonable and out of my mind for being upset about the bathroom!!! I have never met such a rude and disrespectful hotel worker before. We fled the hotel and later the next morning had to fight with them not to be charged for the whole week that our reservation was for. I read all of the other reviews and was completely baffled by the good ones. It doesn�t even seem possible that we were at the same hotel! We ended up going to the Marriot on 2nd and it was beautiful, CLEAN, the staff was friendly, and the price was pretty much the same. It was also in a much better area of town. This was by far the worst most unsafe and disgusting hotel that I have ever stayed at. Don�t take the chance and find a better place to stay!
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