Would Not Go Back
This hotel has some good points but all in all I was not pleased with it. When we booked we asked for an upper level oceanview room. When we arrived they put us in a room that was directly off a parking area you could walk right into our room from the outside. We had no bathroom lights, no living area lights, the lock on the patio door did not work. We went back to the front desk to talk to them about this they told us there was nobody available to change the lights...a bulb not that difficult. The patio door lock could not be changed for 2 days. Sorry not acceptable to me. We also informed them we booked an upper level oceanview they said there were none available. When I asked to speak to a manager I was told they were only in during the daytime hours. I basically insisted on speaking to one or I would sit in their lobby all night and make a point of letting people know what I thought of the service. We were not the only ones sitting in the lobby with issues not being dealt with there was at least 8 of us. Finally after approximately 3 hours we did receive a different room...not oceanview but hey...at least it had lights and locks. The room we were put in was very clean and spacious. Nice furnishings and a nice view....just not oceanview. The food is terrible. Very very little selection...No bacon, eggs, very little cheese, fresh fruit almost nil..vegetables....shredded carrots and green tomatoes. They served fried weiners for breakfast. The so called 24 hours snack bar none existant...all you get is tea or coffee and in plastic cups you are not allowed to bring the glass cups or mugs to your room. I am a diabetic so being able to obtain orange juice late in the evening is sometimes necessary...It took security (police) to force the worker behind the bar to give me orange juice one night. The workers are miserable for the most part....poor poor service in the buffet and not friendly at all. The interior of the hotel is very clean and nice, the beach is unbelievable just geogeous...top of the line....watersports...either they have none or the equipment is broke. Night time entertainment same ol but the dancers and entertainers were alot of fun and very friendly. Beach towels well...be prepared to pay a deposit on them. Don't expect to bargain with any of the vendors which are hard to come by cause they will not budge on any prices. Overall the hotel is nice....but if you do not get the accommodations you asked for or expect good luck you have a battle on your hands. It is truly too bad cause if the service was better, the food improved 99% it would be a good resort. But I would not go back again unless it was just to swim and sunbathe on the beach. Not A Place I would consider again.
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