Charged for a room I never used
I booked this room thinking it was walking distance to the Fairgrounds (hence the name) and found out upon arrival in Tampa, it was 4 miles from the fairgrounds. Called 2 hours before 4 pm deadline to cancel and the person who answered the phone indicated that the reservation was cancelled. After not seeing a credit on my credit card 4 days later I called them and they indicated they had no record of my cancellation. Called Hotels.com, which was my booking agent and they have been unable to get my refund. The General Manager seems to disappear everytime they call to resolve. Will be contacting my credit card company to dispute the charge.
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