Customer Service is non-existent at Hotel Preston
We stayed there for a Photography workshop since that is where the workshop was. When we arrived, we checked in and were taken to our room. On the walk from the elevator to our room, we heard several LOUD dogs barking. It seemed every door we walked by had a bark. We went down to ask to be moved to another floor and on our way ran into several others who had already asked to move. We were told we had to come down to the front desk to move! Went down there, and while we were waiting to get room assignment changed, the girl answers the phone and spends 10 minutes with another guest describing wines (shouldn't his call be sent to room services to answer??) So finally after standing there for 10 minutes, we finally get our room key. They don't even offer to move our bags! We had to - we originally tipped a bellboy to take our luggage to our room!
So then while in the morning workshop a ceiling tile falls on someone - I kid you not! Then after the seminar, we were tired and decided to eat dinner in the restaurant - thinking it would be quick. Our waiter sat us and then disappeared. We finally ordered after about 15 minutes. Wait another 15 and a waitress comes up and says the waiter has to take care of something and takes our order again. We kept waiting as another couple who had sat down 30 minutes after us got their food. We had been waiting over an hour at this point. I finally flagged down the waitress and asked what had happened to our order and she said she would check. She went on waiting on other tables and never came back. Our waiter finally came with our food and apologized and said it was on the house. We finished our food and waited another 20 minutes for him to come back with our dessert (part of special Valentines dinner). Never came back! We finally got up and walked out! We went to complain to the manager at front desk, he said sorry and that was about it. As we were waiting to get the rest of our meal, another couple had to go BEG for menus. And then after no one waited on them - 30 minutes later, they finally walked out! What a nice way to enjoy their special Valentines dinner.. The woman was so furious, she went looking for a manager to give him a piece of her mind..
All of the hotel staff was slovenly dressed - especially the front desk manager and all were very inexperienced! I will be telling the workshop coordinator of my experience, I know several others who were just as upset. The look of the hotel is very unique. It's just a shame that they don't have any management that can train the employees to do their jobs properly! I will not stay here again! I come to Nashville often and if the service was up to par - would have liked to stay here again. As it is, I don't think that will happen...Go somewhere else if you want to enjoy your stay!
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