Report Abuse

Oh My God, Call the Board of Health

When we arrived at the resort we were not told they shared an entry road so even with the navigation system we had to drive around for a bit. We actually drove by it several times. We arrived at the unit at approximately 8pm, the toilets did not flush, the bathroom was in disrepair, the bathmats were filthy and the towel bar in the shower was missing. The air vents in the unit were rusty and the overall condition of the unit was poor, run down and smelled of mold. The towels and linen were old and filthy. They were the kind of towels you save in the garage to wash and dry your car. The outside on the buildings were dirty and covered in cobwebs. When I phoned in to indicate the toilets did not flush the man who arrived told us to get out or he would call the sheriff and have us thrown out because we were trouble makers. I had my brother visiting with me from Phoenix, my daughter was on crutches, and then there was my wife and myself. The man was rude to my wife, inconsiderate with any concerns we had as customers. We have a house in Massachusets and a house in Rotonda West. We have traveled to the Orlando area for over 25 years. This was by far the worst experience we have ever had. Because of the poor way we were treated, other business in the area did not get our business because we left early for home the next morning. Our treatment by Beachtree Villas was disgraceful. I intend on sharing this information with AAA, orbitz and other travellers. The owners and Beachtree Villas should be ashamed of this disgracelful treament of guests and by the lack of care and attention to their Villas! This was just a horrible experience!!